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Additional info: Survey Monkey used 2019
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| Lisa Palmer || October 2019 - || Head of Sales & Marketing
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Between around 2008 and 2011 David Wilcock undertook a role of 'Severn Valley Railway press officer' and 'SVR Press & Media Affairs'.<ref>[https://www.shropshirestar.com/pictures/2008/03/21/perfect-day-for-railway-line/ Perfect day for railway line, Shropshire Star 21 March 2008]</ref><ref>[https://www.svr.co.uk/images/pr/Industry%20mogul%20is%20new%20SVR%20Chairman%20(2).pdf Example of a 2011 SVR Press Release]</ref> Wilcock founded Steam Railway magazine and was its news editor, though also contributed as a freelance journalist to other outlets such as The Railway Magazine.
===SVR Charitable Trust===
===On train surveys===
Volunteers hand out questionnaires to passengers, the responses to which are collated by the railway. The anonymous information helps determine where visitors come from how they heard about the railway, how they judge the facilities, where the railway perforned well and areas in which it can improve.
===Online survey responses===
From [[Christmas services|Christmas 2019]] an online tool, Survey Monkey, was used<ref>[[Helen Smith]], NBI</ref>.
===Leaflet distribution===
